DEALS
TERMS & CONDITIONS

Kamana Lakehouse Package is based on 2 Adults sharing & includes 7 nights Accommodation, Queenstown Wine Trail Wine & Food Tour for 2 adults & 4 Day Queenstown Lift Pass. 7 nights package based on peak travel 01 July- 30Sep 2021. Package valid all season. Currency correct on 21 Jan 2021. Valid for a limited time only. REF 141630.
COVID-19 Cancellation Policy: If you are unable to travel due to Government Travel Restrictions between Australia and New Zealand at least 14 days prior to travel, you have the option to cancel your land booking with this supplier without any fees. You will have a choice of a full credit or refund of the land value paid to us. This policy is valid for new bookings only and for a limited time. This policy will appear on your itinerary if applicable. Land packages are all components excluding airfares and travel insurance policies, and are subject to their own terms and conditions. Final payment on all bookings must be made no later than 70 days prior to travel for this policy to remain valid. This policy is not a travel insurance policy and only covers cancellation due to Government Travel Restrictions. Standard terms and conditions apply outside these circumstances.

Please note that Platinum will charge cancellation fees according to our own company terms and conditions, to cover consulting hours and overheads relative to the time spent to action any cancellation or change relating to COVID travel restrictions.

COVID Update: For any new bookings from the 1st June 2020, if government-imposed travel restrictions are still in place at the time of your scheduled tour with Tour de Vines:

1. The choice of a full refund will be made available or a tour credit without any fees or costs will be applied to reschedule for a later date, or rebook onto any other tour where restrictions may not apply. There is no expiry on your credit and the credit can be used on any tour in any destination.

2. A deposit of $100 (normally $200 for Aus and $400 for international) is required to secure a booking for all tours (except day tours which will still require payment in full noting the above term still applies).

3. Balance of payment is not due until 30 days (normally 60 days) before the tour starts, or your confirmed itinerary has been issued, whichever is the later.

General Terms & Conditions
Cycling has inherent risks and dangers. It involves a degree of physical exertion and physical risk. Tour de Vines, as the supplier of recreational services, provides the following statutory warning/limitation of rights:

Whilst travelling with Tour de Vines the participant agrees to accept the authority of the tour leader. Travelling in a group involves compromise and acceptance of the tour leader’s decisions, which are final. The participant understands and agrees that the leader may in his or her absolute discretion decide not to permit any participant to commence, continue or complete a tour, and that this shall not result in any refund or compensation to the participant.

Participants understand that during a Tour de Vines tour, certain events may occur including but not limited to accident, illness and forces of nature. Participants agree to assume all risks associated with the tour to the maximum extent permitted in law. In the event of any medical or evacuation event, expenses incurred due to injury or illness are the responsibility of the participant. Tour de Vines reserves the right to refuse a participant to complete the tour as it sees fit.

Other terms and conditions of a Tour de Vines tour include but aren’t limited to the following:

Australian & New Zealand Cycling Tours
i.For multi day/night tours, a deposit is required to secure tour date/s, with full payment of the balance by no later than 60 days before the tour departure date. Non-payment of the balance inside 30 days from departure, cancellation or non-departure by the participant may result in loss of deposit, in the sole discretion of Tour de Vines. Single day tours and bike hire require payment in full at the time of booking and the provision of credit card details as a security deposit.

ii.For multi day/night tours, date changes requested by the participant may result in loss of deposit or booking or both, or the addition of a rescheduling fee, in the sole discretion of Tour de Vines. Typically the reschedule fee is $A100 per person. Date changes must be received in writing. Other changes to existing bookings may also incur ‘change fees’ up to $A100 per change including but not limited to changes to bike hire, changes to transfer arrangements, changes to group numbers, changes to dietary requirements and other material elements of a tour (particular reference will be given to how close the changes are requested to the tour departure date).

iii. Cancellation on multi-day tours by the participant will be treated using the following guidelines and must be received in writing or via email (phone cancellation will not constitute a cancellation):

Days before departure Cancellation fee per participant
61 or more Full refund (transfer policy can be applied, see below)
60-31 50% of tour price
30 – 0 100% of the tour price; 20% of the tour price may be placed on account to be used for travel prior to December 31 of the following year.
iv. Cancellation or reschedule of day tours by the participant will incur a $50 fee per person, and must be received in writing. Cancellation by participant of a day tour booking inside 48 hours of departure or 72 hours if tour is booked for a weekend or public holiday, will result in a loss of booking. Change of tour details will incur a $10 fee per booking if the booking proceeds on the same day/date.

v.Tour cancellation by the operator Tour de Vines in the event of unforeseen circumstances, including but not limited to forces of nature, will result in full refund of all deposits and booking payments, without commitment to providing an alternative tour, less any costs incurred to third party suppliers that have already been paid and are non refundable by the supplier. Tour cancellations will occur in the event of fire hazards, electrical storms, flooding or any other potentially hazardous weather or other event. Intermittent or occasional rain is not grounds for operator tour cancellation.

vi. Prices for group tours as quoted on the website are available for single group bookings only. That is, the discounted rate is available for a single booking for the entire group. Individual bookings even if part of a larger group will be subject to the relevant rate as quoted on the website.

vii.Tour de Vines reserves the right to provide alternative tours varying those advertised and booked by participants, depending on circumstances. Variations include but are not limited to accommodation, locations, length of tour, shortening, re-routing and other elements of the tour, without the need for participant agreement, and are not subject to refund, compensation or price reduction for the participant.

viii.Participants agree there is a certain level of physical effort required to complete the tour. Participants not willing to undertake such physical effort may not be subject to refunds or reductions or compensation in the event of being unable to complete the tour or any part of it.

ix. For group tours, all participants must be over 18 years of age at the tour departure date. For self guided tours, booking participants take all responsibility – including the non-provision of alcohol and safe cycling during the full duration of the tour – for any participants under the age of 18.

x.All participants are strongly encouraged to have personal medical and travel insurance covering personal accident, medical, repatriation and personal liability.

xi.The participant releases Tour de Vines from any action, claim, suit, demand, cause of action, loss or damage that the participant has or but for his or her signing this document may have had against Tour de Vines arising from any act or omission of Tour de Vines, its servants, agents, employees and other participants in the tour.

xii.The participant indemnifies Tour de Vines, its servants, agents, employees and other participants in the tour from any action, claim, suit, cause of action, loss or damage that may be brought against Tour de Vines, its servants, agents, employees, other participants in the tour or any third parties arising from any act or omission of the participant, including but not limited to breach by the participant of any of these terms and conditions.

xiii. Tours are operated by Cera Pty Ltd trading as Tour de Vines ABN 85 633 617 857

AUSTRALIAN CONSUMER LAW AND FAIR TRADING REGULATIONS 2012, SCHEDULE 3 Regulation 6: Warning under the Australian Consumer Law and Fair Trading Act 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you:

are rendered with due care and skill; and
are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.

NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

Please read carefully as these Terms and Conditions apply to all Travel Services and Packages purchased through PlaySeeGo Travel Group. These Terms and Conditions are to be used in conjunction with specific package Terms and Conditions listed on each event page and are available upon request at any time.

PACKAGE TERMS

Booking Conditions

A non-refundable deposit of 25% per person is required to confirm your booking.
Final Balance is due between 10 weeks prior to departure.

If booked outside this period:

Final Balance is due within 72 hours for bookings made between 28 – 69 days prior to departure.
Final Balance is due within 24 hours for bookings made under 28 days prior to departure.

Additional Terms

Cancellation fees are charged by golf courses, airlines, hotels and other suppliers.
Alteration fees may apply to some bookings.
Booking costs are subject to change until final payment has been received and cleared by Mate’s Escapes.

GENERAL TERMS AND CONDITIONS

COVID-19

The uncertainty that the crazy Covid-19 pandemic has caused in relation to the travel and event industry is well recognised. It’s possible that travel arrangements, events and experiences might be impacted, including, without limitation, the imposition of restrictions, border closures, quarantining, postponements, changes and cancellations. Such impacts are outside the control of PlaySeeGo Travel Group Pty Ltd (PlaySeeGo) and you acknowledge that those impacts are a risk.

Despite this, PlaySeeGo will endeavour to soften the blow. Accordingly, to the extent commercially possible, PlaySeeGo will waive or limit their normal cancellation provisions (below) and endeavour to obtain refunds (partial or in full), credits or vouchers on your behalf from our tremendous collection of third-party travel providers, event organisers and locations including accommodation, ground transport, restaurants, ticket agencies, golf courses, ski-resorts, tour operators/guides and the like on the following basis:

Applies to new bookings made between May 11, 2020 on-wards.
Applicable to events or experiences in Australia from July 1, 2020 on-wards only.
Applies to events or experiences officially cancelled by the promoter and/or tour operator
Applicable for land only bookings.
Excludes bookings made with credit notes and gift vouchers.
Excludes issued flights which are subject to airline terms & conditions.
Excludes issued travel insurance.
Excludes credit card surcharge fees.

Reservations

A non-refundable deposit is required at the time of booking. This will be highlighted on each individual package, product or tour and will vary. If no amount is shown a minimum of A$250 per person is required. The balance is due 60 days prior to departure unless otherwise stated. Full payment is required immediately if reservations are made within 60 days of departure. Late bookings may attract a surcharge or a late booking fee. All prices are inclusive of Australian GST applicable at the time of confirmation. The level of GST is according to the Federal Government and may change at any time.

Booking Amendments

If confirmed bookings are altered an amendment fee of $50 per person will be charged plus any charges or levies made by our suppliers.

Cancellations

Outside 60 days of departure, in addition to the non-refundable deposit, a cancellation fee of $250 per person will apply. In addition, airline cancellation fees are also charged along with any other supplier and operator charges. Inside 60 days a cancellation fee of $500 per person will apply in addition to charges by suppliers and other operators. Cancellation conditions as set out on any individual product / tour flyer or confirmation will override or be in addition to these standard conditions. Deposits and stage payments may be non-refundable.

Unused Services

Unused vouchers for services that are provided as part of a PlaySeeGo Travel Group package are not transferable or refundable. In the event that a match is cancelled then only the face value of a ticket less any applicable fees can be considered for refund. Any tickets must be returned to us.

Possible Price or Itinerary Changes

Prices of event or holiday packages are based on ground arrangement tariffs in effect at the time of quoting. They are subject to any revisions that may become effective at a later date. No changes in routings or itineraries are contemplated but the right is reserved to make them if necessary. Group Tours are subject to minimum numbers.

Booking Conditions

PlaySeeGo Travel Group Pty Ltd are herein called “the company”. The company accepts the booking and agrees to arrange the travel facilities in relation to the specified holiday or flyer only upon the conditions set out in the most recent brochure or flyer issued by the company is respect of such holiday, herein after called “the brochure” and upon the following conditions:

In issuing tickets and coupons for travel conveyance or transport in making arrangements for hotels or other accommodation, the company is acting as a booking agent only for the persons or corporations providing the means of travel or accommodation (herein called “principles”). The company shall not be liable or responsible in any respect for any loss, damage, injury, accident, delay or irregularity occurring to any person or property occasioned, sustained or suffered in the course of any holiday, journey or accommodation the use of any facilities booked by or through the company, corporation or person. So far as the company shall not be acting as the agents for the person making the booking.
The principals aforesaid have the rights to change existing prices without notice at any time before or after this booking. The company reserves the right to require further payment to cover any such increases, and any change in exchange rates for foreign currency or to vary the travel accommodation or tour arrangements, to wholly or partly compensate for any such increases or change.
The principals will carry persons and goods and provide accommodation and tours, only on the terms and conditions imposed by them respectively, including conditions and regulations appearing on tickets. The traveller agrees to accept and abide by the terms and conditions so imposed.
The company believes the contents of the brochure relating to the holiday or services to be true at the time of printing of the first edition of such brochure. The company makes no express or implied representation or warranty with respect to the standard of service or accommodation as at the time the traveller undertakes the tour. The company shall not be held liable or responsible to any person who has made a booking in the event of such persons dissatisfaction of any such service or accommodation.
If after departure, for sickness or any other reason whatsoever a person does not avail himself of any travel accommodation or tour arrangements, no refund or other allowance or alternative arrangements will be made in respect of any travel, accommodation, tour or sightseeing not availed of. No allowance or refund can be made in respect of any lost or unused tickets, vouchers, coupons or other authorities entitling a traveller to partake any part of the within holiday.
The company reserves the right to alter, amend or cancel any of the arrangements contained in this holiday or package.
The company will in no circumstances be responsible for travellers baggage, personal items, health or welfare.
The company and it’s principals reserve the rights to refuse to carry or to accommodate any person whom it considers unsuitable by a reason of age or physical or mental condition.
Transportation

The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury however and by whom so ever caused and whatever kind occurring of, or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and purchaser of these tours and/ or purchaser. All tickets, deposit tickets, coupons and orders are furnished and issued subject to all respects to those terms and conditions under which the means of transportation of those services provided thereby are offered or supplied by owners, operators, public carriers, managing agents or agents.

Travel Documentation

All travel documents are NON TRANSFERABLE. All Airline tickets must be issued EXACTLY as per passport/photo identity of holder. Airlines reserve the right to deny carriage and/or cancel bookings of passengers where documentation is not correct. It is your responsibility to provide us with accurate information in regards to your passport name and travel documents.

Credit Card Surcharges

Surcharges apply with all Credit Card payments:

Domestic Cards: 1.75% + 30c per transaction.

International Cards + Amex: 2.90% + 30c per transaction

Credit card charges paid to the supplier are in addition to those charged by Platinum direct.

Revisions of Terms and Conditions

We reserve the right to amend these Terms and Conditions or any part of this page from time to time.

Package price is based on twin share and is priced in Australian Dollars. Pricing is correct at the time of
submission but is subject to change without notice. Valid for travel from 12 October 2020 – 21 Dec 2020 &
24 January 2021 – 31 Mar 2021. A minimum 20% deposit will be required at
time of booking. Blackout periods may apply. Surcharges may apply over special event periods and school holidays. Inclusions are subject to change based on operational capabilities. Quote package code: ANZAU6DWIRB.
Blackout Dates: 22 Dec 20 – 23 Jan 21
Subject to availability.

Save up to $1,750pp when booking selected 2021 voyages (excluding holiday season voyages). Offer is valid for new, individual bookings on select 2021 itineraries and departure dates only. Offer applies to full-fare bookings only, made between 1 October 2020 and 16 November 2020. Savings and prices listed are in Australian dollars, and are per person. Offer is valid on all available cabin categories, subject to availability. Standard Uniworld booking conditions apply. Savings featured are for cruise or cruise/tour only, per person, and does not apply to airfare or other optional holiday add-ons. Savings are combinable with any publicly available offer and standard RHC savings. Offers are capacity controlled and may be withdrawn or amended at any time. Subject to availability. All applicable discounts are applied sequentially; fixed savings amounts are deducted prior to applying any percentage-based discounts. Other restrictions may apply. Offer expires 16 November 2020. Please contact Uniworld for further details.
All fares are per guest in Australian dollars based on double occupancy unless otherwise noted.
Fares are capacity controlled and are subject to change at any time without notice.
Availability of all stateroom categories cannot be guaranteed.
Single Supplement applies for single accommodation.
Itineraries, hotels, and vessels may change, and substitute visits to other sites may occur during your trip due to water level fluctuations and other uncontrollable factors.
The order of sightseeing and docking ports are subject to change according to port authority assignments.

THE KIMBERLEY COLLECTION TERMS AND CONDITIONS

Responsibility

Products and services are sold by TKC and TTC as an agent and wholesaler for airlines, hotels, car rental companies, tour companies, cruise operators and other suppliers providing services, including accommodation and transportation. We are not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of TKC and TTC. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent and wholesaler only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

We have no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, cruise companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where the liability of TKC and TTC cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We reserve the right to decline any booking for any individual on any tour or other service and reserve the right to apply a non-refundable itinerary preparation fee of $150 per person to be credited fully at time of booking confirmation.

Prices and Conditions

Prices and conditions are current at the time of publication but are subject to change without notice. Prices are valid for travel from 1 Apr 20 to 31 Mar 21. Some operators may impose conditions that vary from the conditions stated in this brochure.

Prices listed on this website are in Australian dollars and include GST (Goods and Services Tax) where applicable. They do not include transport from the client’s home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. All costs are in Australian dollars.

Deposits and Final Payments

A minimum non-refundable deposit of $150 per person is required by TKC and TTC within 7 days of confirmation of your booking. Full payment of your holiday cost must be made no later than 60 days prior to travel. The terms and conditions of other suppliers may require payment of a further deposit and full payment earlier than 60 days prior. Bookings made within 60 days of departure will require immediate full payment.

Cruise bookings can require up to a 25% non-refundable per person deposit to be paid as confirmation of the booking and is required by the cruise operator. In addition, a non-refundable deposit of $150 per person is required by TKC and TTC. In some cases, cruise operators, may require further deposits. All deposits are to be made within 7 days of making the booking. Full payment is required at least 120 days prior to the departure of the cruise.

Deposits are non-refundable in the case of cancellation. Bookings cancelled once final payment has been made are subject to cancellation charges imposed by service providers and TKC and TTC. Any refund on services not utelised on the holiday may incur a $150 per person processing fee plus any cancellation fees charged by the suppliers of the services. Amendments made to a deposited booking or after full payment has been received may incur a fee of $55 per person per amendment. Bookings made within 30 days of departure or with a value of $500 or less can be levied a $25 per person fee.

Once a deposit payment is made for your booking, it is deemed that you have read, understood and accepted the terms and conditions for the booking. If you have any queries, please contact us before making a booking for any service.

Airfares

Any airfares that are included in your travel are subject to availability and many have special conditions that apply. Many airfares cannot be changed without significant penalties and it is your responsibility to ensure that you are aware of, and accept these conditions, prior to booking. They are available from the carriers’ own websites. Photo Identification (Driver’s License, Passport etc) must be carried by all adult passengers.

Hotel Accommodation

Unless stated otherwise all accommodation prices are based on a twin share basis.

Payment Procedure

We accept payment by cash, direct deposit and cheque. TKC and TTC also accepts payment via travel agency payment systems such as Enett. We accept personal cheques subject to clearance, for which 10 days must be allowed. TKC and TTC will not incur bank charges associated with transfers. All prices are in Australian dollars.

Visas

All overseas visitors to Australia (except for New Zealand passport holders) are required to obtain a visa prior to their arrival. This is the responsibility of the traveller.

Travel Insurance

You are strongly recommended to have adequate travel insurance for your trip.

Click here to access Platinum’s Complaints Handling Policy in full.

Trip prices and dates are correct at the time of the website going live, however are subject to confirmation at the time of booking. Note prices displayed reflect available discounted rates (i.e. Early Payment Discount, Last Minute Deals). All trip information is correct at time of trips going live, however is subject to change, please confirm all details at time of booking. For full terms and conditions, please refer to Insight Vacations’s Booking Conditions page.

FARES INCLUDE: Unlimited Shore Excursions, FREE Unlimited Beverages Including Fine Wines and Premium Spirits, FREE Open Bars and Lounges Plus In-Suite Mini-Bar Replenished Daily, FREE Pre-Paid Gratuities, FREE Specialty Restaurants, FREE Unlimited WiFi

PENTHOUSE SUITES AND HIGHER INCLUDE: FREE Personal Butler and more

See Regent Seven Seas’ Terms & Conditions for full details.

Package price is based on twin share and is priced in Australian dollars. Pricing is correct at the time of submission but is subject to change without notice. Valid for travel from the 01 July, 2020 to 31 March, 2021. Car hire is with Thrifty cars and subject to an excess at time of collection.

Blackout periods may apply. Surcharges may apply over special event periods and over school holidays. Inclusions are subject to change based on operational capabilities. Quote package code ANZ205DPE.

ADVERTISED PRICES ARE PER PERSON BASED ON ADVANCE PURCHASE FARE, IN A GOLD SERVICE TWIN CABIN, VALID FOR NEW BOOKINGS FROM 5 MAY 2020 TO 30 JUNE 2020. SUBJECT TO AVAILABILITY. DEPOSIT REQUIRED WITHIN 14 DAYS OF BOOKING. FINAL PAYMENT DUE 30TH NOVEMBER 2020. BOOKING AND CREDIT CARD FEES MAY APPLY. CANCELLATION FEES APPLY. Full terms and conditions are available here.
PRICES CORRECT AS AT 05.05.2020, subject to change without notice.

*Package prices are based on 2 people travelling and is priced in Australian Dollars. Prices are correct at the time of submission but are subject to change without notice. Valid for travel from 01 March – 12 December 2020. Blackout dates apply in Auckland for the 16th May and 18th Oct. Blackout dates apply in Christchurch from 09-13 November 2020. Discounts or surcharges may apply for travel outside these dates. Surcharges may apply over special event periods and over school holidays. Booking code 3NAKLESC, 3NWLGESC, 3NCHCESC

Package prices are based on two people travelling and is priced in Australian Dollars. Prices are correct at the time of submission but are subject to change without notice. Valid for travel from 01 March – 12 December 2020. Blackout dates apply in Auckland for the 16th May and 18th Oct. Blackout dates apply in Christchurch from 09-13 November 2020. Discounts or surcharges may apply for travel outside these dates. Surcharges may apply over special event periods and over school holidays. Booking code 3NAKLESC, 3NWLGESC, 3NCHCESC

$50 off flights with Air New Zealand: offer valid with any ANZCRO purchase on an Air New Zealand flight from Australia to New Zealand. Booking dates 01 – 30 March 2020, travel period anytime. $50 off per fare, per passenger, not redeemable for cash.

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