Platinum to offer new flight compensation service

Thanks to our partnership with Tramada and AirHelp, Platinum clients can now automatically claim compensation for EU flight delays, cancellations and missed connections.

The new service will be of assistance to any Platinum client who experiences a delay, cancellation, missed connection or who is denied boarding when travelling within or departing European Union (EU) countries on any carrier; or who arrives in the EU with a EU-based carrier. Travellers can be compensated up to 600 Euros (AU$960/NZ$990) for inconvenience that airlines could have prevented.

Compensation claims apply to all flights subject to a little-known ruling under EU air passenger rights law EC261/2004. This ruling protects travellers of any nationality when their flight has been cancelled or delayed causing the traveller to be delayed by more than three hours at their final destination. Claims can be made for disruptions that have occurred up to three years ago. Importantly, connecting flights are covered as well, which is good news for Australian and New Zealand travellers, as most flights to and from the EU include transit stop-overs in places such as Singapore, Bangkok or the Middle East.

“The AirHelp service is an invaluable value-add for our clients,” said Platinum Director, Sarah Szubanski. “An automatic email is sent to clients affected by delays and cancellations; advising them that they may be entitled to compensation. All they then need to do is ‘accept’ the offer of assistance from AirHelp, who will chase the compensation on their behalf,” she said.

AirHelp has helped more than seven million passengers process travel claims since 2013. Its claim process applies to both new and historical bookings, has a fast turnaround, and results in a high conversion rate of claims to successful refunds.


Thai Airways Resumes Normal operations to Europe

Thai Airways has resumed normal operations to Europe, after yesterday cancelling all scheduled flights until further notice.

Thai cited political tension between India and Pakistan – which saw a military aircraft shot down earlier this week –  as the cause of the cancellations, but has organised to resume flights outside Pakistani airspace as a precautionary measure.

Flight Lieutenant Pratana Patanasiri, Thai Vice President, Aviation Safety, Security and Standards Department, said “that to ensure the highest standard of operational safety, Thai received permission from the authority to operate its flights through the airspace of the Republic of China.”

The backlog of delays is expected to clear by Sunday, March 3, 2019.


Plaza Premium Single Access Airport Lounges

Don’t have an airline lounge membership? The Plaza Premium lounge network is a great solution for anyone looking for ad hoc lounge access ahead of business or leisure travel out of Melbourne, Sydney or Brisbane.

The Plaza network extends worldwide, and entry can be purchased in hourly blocks. Entry includes complimentary food, beverages (including barista coffee and alcohol), WiFi, international newspapers and magazines.

The Melbourne Plaza Premium lounge is located in Terminal Two departures, and is open from 6am – 11pm daily. Entry starts from $60 for 2 hours, and can be purchased via Platinum in AUD for personal use; or as a great gift for family, friends or corporate incentives.

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